Help Center
Get Help With Buying, Selling, Trading and Tracking.
Find practical guidance for marketplace orders, seller listings, payments, shipping, collection tracking, trading, community tools, security, and notifications.
Help Areas
Marketplace, Trading and Community
Use StickMarket to browse marketplace offers, buy and sell duplicate items, track orders, manage collection inventory, trade with users, send messages, review activity, and keep your account secure.
Buyers
Cart, Checkout and Orders
Sellers
Listings, Sales and Payments
Buy Items
Browse marketplace offers, compare sellers, add items to cart, and follow checkout through your orders.
- Search listings by item, collection, seller, condition, and price
- Review seller country, quantity, shipping, and availability before checkout
- Track purchase progress from My Orders
Sell Duplicates
Publish duplicate inventory as marketplace listings, manage available quantity, and follow sales from one place.
- Create listings from duplicate stock
- Keep price, condition, quantity, and trade availability accurate
- Manage buyer orders from My Sales
Trade With Users
Use collection matching to find useful swaps, send proposals, counter offers, and complete shipped or in-person trades.
- Find users with items you need
- Build condition-aware trade offers from duplicates
- Confirm received items and leave reviews
Marketplace Guide
How Buying Works
Buyer pages are designed to move from marketplace discovery to checkout, order tracking, delivery, and completion.
Step 1
Find Offers
Start from Marketplace, a collection page, or an item page. Use filters and sorting to narrow the list.
Step 2
Review Sellers
Check item condition, quantity available, seller username, country, price, shipping context, and reviews.
Step 3
Checkout
Add quantities to Cart, confirm merged rows and totals, then complete checkout for the selected items.
Step 4
Follow Delivery
Use My Orders and the order detail timeline to follow payment, shipment, delivery, and completion.
Seller Guide
How Selling Works
Seller tools connect duplicate inventory, marketplace listings, order fulfilment, reviews, and payment readiness.
Step 1
Prepare Stock
Update duplicate inventory, condition, reserved quantities, and trade availability before listing.
Step 2
Publish Listings
Create marketplace listings from duplicate stock, set price and condition, then keep available quantity accurate.
Step 3
Manage Sales
Use My Sales and order detail pages to review paid sales, mark shipments, and track buyer confirmations.
Step 4
Maintain Trust
Ship promptly, communicate clearly, resolve issues quickly, and keep seller payment status ready.
Help Topics
Common Areas
Use these sections to find the right place for marketplace, trading, inventory, community, and account tasks.
Marketplace Buying
Everything around browsing offers, cart quantities, checkout, order status, and purchase reviews.
- Use Marketplace to browse all catalogue items with active seller offers
- Open an item page to compare seller offers, condition, price, country, and quantity
- Use Cart to review merged rows, adjust quantities, and start checkout
- Follow paid, shipped, delivered, cancelled, and completed orders from My Orders
Marketplace Selling
Seller tools for publishing duplicate stock, editing listings, handling orders, and keeping inventory accurate.
- Create listings from inventory duplicates or item marketplace pages
- Rows with the same item and price can be merged while quantity, reserved, and sold totals stay accurate
- Use My Listings to check each item marketplace page and update active stock
- Use My Sales to review buyer orders and fulfil paid sales
Orders, Shipping and Delivery
Order pages keep buyers and sellers aligned from payment through shipment, delivery, and completion.
- Buyers can review purchase status from My Orders
- Sellers can mark orders shipped and add tracking when available
- Tracked and untracked shipping can have different confirmation flows
- Use the order timeline to understand the current pending step
Payments and Payouts
Marketplace payments, seller onboarding, order payment state, and payout readiness are managed in the payments area.
- Buyers complete marketplace checkout through the available payment flow
- Sellers should keep payment onboarding and payout status ready before selling
- Order payment status is verified through StickMarket and payment provider updates
- Use Payments for seller payment setup and account status
Collections and Inventory
Track owned items, missing items, duplicates, favorites, variants, extras, and collection progress.
- Open a collection to track items and view collection progress
- Use My Inventory to update owned, missing, duplicate, favorite, and hold states
- Set duplicate quantities and condition so trading and selling stay accurate
- Open item pages for detailed collection, trading, and marketplace context
Trading
Trading remains separate from marketplace sales and is built for user-to-user item swaps.
- Find trade opportunities by collection, item, country, and usefulness
- Send proposals, accept, decline, cancel, or counter trade offers
- Use shipped or in-person workflows depending on the agreement
- Confirm received items and leave trade reviews when the exchange is complete
Community and Messages
Public profiles, friends, messages, forums, and reviews help users coordinate safely.
- View public profiles to review country, collection progress, trades, sales, and reviews
- Message friends and active trade partners inside StickMarket
- Use forums for community discussion and collection topics
- Report suspicious, abusive, or misleading behavior from community surfaces
Account, Security and Notifications
Manage your profile, visibility, password, blocked users, notification settings, and shipping defaults.
- Update profile details, country, photo, and default shipping information
- Use Security for password changes, blocked users, reports, and privacy controls
- Choose website and email notification preferences by marketplace, trading, and community area
- Keep contact and payment details current before buying, selling, or trading
Frequently Asked Questions
Quick Answers
How do I use the marketplace?
Use Marketplace to browse offers, open item pages to compare sellers, add items to Cart, complete checkout, and follow purchase progress from My Orders.
Why do similar listings appear as one row?
When listings are the same item from the same seller at the same price, StickMarket can merge them into one row and increase the available quantity while preserving reserved and sold totals.
Where do I manage a marketplace purchase?
Use My Orders for purchases. Open an order detail page to see payment, shipping, delivery, and completion status.
Where do I manage sales?
Use My Sales for buyer orders and My Listings for your active marketplace listings. Payments shows seller account and payout readiness.
Are marketplace sales and trades the same thing?
No. Marketplace orders are paid purchases. Trades are item swaps between users and use a separate proposal, counter, shipping, confirmation, and review flow.
What should I include when contacting support?
Include your account email, username, order number, listing or item link, collection name, screenshots if useful, and a clear description of what happened.
Notifications
Configure website and email notifications for marketplace, trading, and community events from Preferences.
Notification PreferencesSafety and Disputes
Keep marketplace orders, trades, messages, shipping updates, and reports inside StickMarket so support can review context.
Open Safety CenterStill Need Help?
Send support your account email, username, order or listing link, collection name, item number, and a clear description of the issue.
Contact Support